New Ecommerce Tools: August 20, 2024

This installment of our weekly rundown includes new merchant tools for AI-powered search, shipping, fraud prevention, payments, rewards, B2B and D2C services, and group messaging.

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New Tools for Merchants: August 20, 2024

Pivotree announces strategic partnership with Shopify. Pivotree, an ecommerce developer and consultancy, has announced a partnership with Shopify to assist in migrating enterprise customers to the Shopify platform. Combining Pivotree’s expertise in architecting advanced digital solutions with Shopify’s enterprise commerce platform, the collaboration will deliver scalable solutions to both B2B and D2C markets.

ShipEngine for Platforms launches in the U.K. ShipEngine, a shipping API, has launched ShipEngine for Platforms in the U.K., allowing ecommerce platforms to embed pre-integrated shipping components directly into their software. Ecommerce platforms can provide merchants a shipping experience blended into their product workflows without the need for custom software development. ShipEngine for Platforms is powered by ShipEngine Elements, providing address validation, rate shopping, shipping service selection, and label printing directly into systems.

ClearSale unveils retail fraud prevention tools. ClearSale, a business intelligence and risk prevention platform, has released a portfolio of fraud prevention tools for digital retail. The Preventative Intel suite introduces three solutions — Instant Decision, Automatic Decision, and Complete Decision – offering tools to prevent, combat, and protect against fraud. According to ClearSale, Instant Decision operates in real time. Automatic Decision identifies fraud while delivering accurate decisions and notifications. Complete Decision auto-approves valid orders, blocks fraud, and flags suspicious orders.

​​Ecommerce search provider GroupBy launches Enrich AI. GroupBy, a provider of AI-first search and product discovery for B2C and B2B retail, has launched Enrich AI, a product data enrichment platform. Leveraging generative AI algorithms and GroupBy’s retail expertise, Enrich AI helps retailers create rich shopping experiences with enhanced product data. By automating complex data enrichment tasks, Enrich AI extracts, standardizes, and enriches product data based on attributes, descriptions, and images at scale, making it easier to manage catalogs.

Moneris extends partnership with Wix for an all-in-one payment service. Moneris, a Canada-based provider of tools for mobile, online, and in-store commerce, has partnered with Wix to introduce Moneris Total Commerce, an omnichannel point-of-sale solution. Merchants purchase the hardware, which includes a Moneris Go smart terminal and a tablet, plug in the device, and log in to their Wix account. The release follows Moneris’s partnership with Wix to introduce Moneris Online, an all-in-one ecommerce platform.

Klarna launches personal accounts and cashback rewards. Klarna, the buy-now-pay-later provider, has launched two products for everyday spending. The first, Klarna Balance, allows consumers to store money in a Klarna account from a bank account, cashback rewards, or refunds. The second, Cashback, rewards consumers who shop in the Klarna app. Shoppers earn a percentage of purchases at participating retailers, and the money is stored in their Klarna Balance account.

Customer support platform Zendesk launches Relay for bulk messaging. Zendesk, an AI-powered customer support platform, has launched Relay, a messaging app for WhatsApp and SMS. Relay allows companies to connect with customers at scale using outbound messages in WhatsApp and manage all those conversations natively in Zendesk. Companies can use dynamic content and targeted audience data to tailor messages for specific customer segments. Administrators can create custom message templates directly within Zendesk and submit them for Meta’s approval.

Inmar Post-Purchase Solutions partners with FedEx Office to expand return drop-off locations. Inmar Post-Purchase Solutions has announced the addition of 2,000 return drop-offs at FedEx Office locations across the contiguous U.S. Inmar Post-Purchase Solutions provides ecommerce returns solutions, enabling retailers and brands to offer a frictionless returns experience. This partnership streamlines returns for customers, merchants, and brands, providing a label-less, package-less experience at FedEx Office. Inmar Post-Purchase Solutions is a joint venture between Inmar (a data and analytics firm) and Doddle (a logistics service).

Zip, a digital financial services platform, partners with Stripe in the U.S. Zip, a digital financial services company, has announced its integration as a payment method for U.S. merchants using Stripe. Eligible merchants can enable Zip as a payment method with a single click. Merchants leveraging Stripe’s checkout interfaces, such as Payment Element and Checkout, can enable Zip with no code from their Stripe Dashboard. Zip is available to merchants in Australia and coming to U.S. merchants later this year.

Resecurity introduces AI-powered fraud prevention. Resecurity, a cybersecurity and risk management provider, has launched an AI-driven fraud prevention platform for ecommerce sites, marketplaces, banking, and more. According to the company, the platform utilizes AI algorithms to monitor transactions and user activities, detecting fraudulent actions such as account takeovers, payment fraud, and identity theft. Additionally, the platform enables marketplaces to spot fraudulent listings, fake reviews, and unauthorized transactions, preserving marketplace integrity and protecting buyers and sellers.

Xero releases inventory management software. Xero, a small-business accounting platform, has launched Inventory Plus management software for U.S. businesses. Inventory Plus helps businesses manage inventory across multiple locations and sales channels, including Fulfillment by Amazon.